Volunteer Management Circuit

Fueling Good

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What is the Volunteer Management Circuit?

The Volunteer Management Circuit (VM Circuit) is a “hands-on” capacity building programme for volunteer management professionals from Social Purpose Entities (SPEs)1. It presents the practitioners with an opportunity to learn and be equipped with key principles, perspectives and skills to grow their organization’s volunteer programme, which in turn will grow the organization’s effectiveness and impact.

Anchored by advanced volunteer management professionals, the circuit has been carefully designed and engages a variety of pedagogical methods to help participants learn and effectively use the Volunteer Management Toolkit and Playbook from the National Council of Social Service. A unique feature of the circuit is also its post-training consultation, which affords the practitioners the opportunity to tap into the experience of our facilitators on-site to further better their volunteer programme.

2 cycles of the Circuit are completed so far and they have been well received.

1 Social purpose entities refer to social service agencies, social enterprises, non-profit organizations as well as ground-up movements/initiatives.

Download the Course Brochure here.

What Participants Like about the Circuit & Impact

Here are some feedback from some of the trainees on what they like about the circuit:

Great coverage of what we do as VMs and brought up any areas that processes can be improved in our organizations.

Fawn Low

A very eye opening training.

Winnie Yong

The trainers kept lessons close to real life experiences. Skills taught are very transferrable.


Had a great time learning through engaging activities!

Esther Neo

Well planned and insightful learning experience.

Pearl Koh

The many opportunities to share and learn from each other


Group work, allowing us to be engaged and apply what we learn to deepen our understanding of the topics.


A great learning platform with like minded partners on a similar mission.


Relevant to my everyday work


Overall it's good. Really in-depth explanation about each topic and (there were also) opportunities to network and exchange ideas with other volunteer managers.


Open sharing of ideas and strategies

The networking session and learning from the sharing with all..

Having support networks (of people who are doing same roles) & role playing was effective!

… hands on practice on the concepts

… the discussion, networking and sharing of ideas and feedback.

Very interactive and engaging

Systematic approach to develop VM (Volunteer Managers); keeps me grounded and focused

Structured and comprehensive.

It is very practical and relevant to our daily day to day operations and these topics help to improve the process and efficiency of overall volunteer management.

… all topics that have been covered… are very interesting and useful for my work knowledge and understanding the depth of volunteer management.

Thoroughness and interactive learning

For an overview of the impact of the Circuit, please click on the following to see the larger versions:


Target Participants

  • Volunteer Managers who are keen on in-depth training on how to multiply impact through their volunteer programmes.
  • Volunteer Managers with at least 6 months and up to a maximum of 2 years’ experience.
  • To maximize the circuit participants’ learning experience, each organization may send a maximum of 2 participants per run.


Touchpoints of Circuit

Day 1: Laying the Foundations for an Effective Volunteer Programme
Topics: The Volunteer Programme as an organizational strategy, Singapore’s Volunteerism Landscape

Day 2: Planning for Effective Volunteer Partnerships
Topics: Role Design, Stakeholder Engagement & Impact Assessment, Risk Management, Volunteer Recruitment

Day 3: Recruiting, Partnering & Keeping the Right Volunteers
Topics: Volunteer Selection, Volunteer Retention, Performance Management, Volunteer Exit

Day 4: Synthesizing and Synergizing Learning

Post-Circuit: 3-hours on-site consultation

Modes of Learning

  • Classroom Instructor-led Learning
  • Group Discussions
  • Case Studies
  • Role Plays
  • Activities
  • Practitioner Dialogue
  • On-site Consultation


Meet Your Instructors

The Circuit is facilitated by advanced volunteer management professionals and trainers. Click to find out more:

James Lim

Moy Yin

When & Where is the Circuit?

Date: 4 Oct 2019 (Fri)
11 Oct 2019 (Fri)
18 Oct 2019 (Fri)
25 Oct 2019 (Fri)Can’t make these dates? Join our mailing list
to be updated about the next run.
Time: 9.00am-5.30pm
Venue: Metropolitan YMCA Singapore
60 Stevens Rd, Singapore 257854
Map: https://gothere.sg/maps#q:257854
Post Circuit
On-Site Consultation:
Nov 2019



Course Fees & Subsidy:

  • Course Fee: $2,400 per participant
  • Eligible social service agencies* may apply for course fee subsidy at 80% from SHARE as One grant.
    • Applications for SHARE as One support for the VM Circuit will be assessed and subjected to approval.
    • Subsidy from SHARE as One is on a reimbursement basis upon successful completion of the programme and submission of duly completed grant claim form with required supporting documents.
    • The subsidy will be submitted and processed in accordance with Grant Call & Claim Process. Do note that the disbursement of the subsidy will be end July of 2020 as indicated by SHARE as One.
    • Details on the process will be provided in the registration acknowledgement email.
    • You may refer to the FAQ for more information on the subsidy.

* Social service agencies that are NCSS members with IPC status and running social service programmes to benefit service users are eligible to apply for SHARE as One grant.


Registration & Closing Date

  • This Indication of Interest Form will take you about 10 minutes to complete.
  • Please have the following information ready for registration:
    1. Information about the Social Service Agency (SSA) / Social Purpose Entity (SPE)
      1. Organization Name
      2. Address
      3. Sector primarily served
      4. Number of centres/programmes managed by the SSA/SPE
      5. Number of volunteers
      6. Number of volunteer groups serving in regular service-based roles
      7. If the SSA/SPE has participated in any projects/initiatives by Volunteer Resource Optimisation of NCSS?
      8. If the ED/CEO is supportive of the application to this programme and why?
    2. Application Details:
      1. Number of Learning Places
      2. Justification (if your organization is a returning organization to the circuit and/or if you ate sending 2 participants)
      3. Applying for Funding?
      4. Details of Trainee #1
        1. Full Name
        2. Email
        3. Designation
        4. Years of Experience
      5. Details of Trainee #2 (if applicable)
        1. Full Name
        2. Email
        3. Designation
        4. Years of Experience
    3. Contact Details
      1. Name of Registration Contact Person
      2. Email of Registration Contact Person
      3. Contact Number of Registration Contact Person
      4. Name of Payment Contact Person
      5. Email of Payment Contact Person
      6. Contact Number of Payment Contact Person
    4. Acceptance of Policies
      1. Personal Data Protection Policy
      2. Training Acceptance, Transfer & Refund Policy
Indicate Interest




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